Description

Displays to indicate that the business process was created in IGC™.

This column displays after the IGC™ parameters are configured in Common on initial install. Refer to the BackOffice Associates® Installation and Upgrade Manual for more information.

NOTE: Data entered in IGC™ cannot be updated from within dspConduct™.

NOTE: Records that come from IGC™ cannot be deleted.

Click to activate one or more business processes selected on the page.

Click to deactivate one or more business processes selected on the page.

NOTE: When a business process is deactivated, it is no longer available on the Content WebApp Request Page.

Displays the business process name.

Displays the description of the business process.

Click to activate or deactivate the business process.

To deactivate or activate multiple business processes, select the rows, and then click the Deactivate or Activate icon on the toolbar.

NOTE: The business process can be deactivated regardless of the status by unchecking the ACTIVE check box.

Displays the status of the business process.

Values are:

• In Design - Business Process is being changed.
• Design Complete - Business Process changes are complete but have not been approved.
• Pending Approval - Business Process changes are awaiting approval.
• Design Rejected - Business Process changes have been rejected. 
• Design Approved - Business Process changes have been completed and have been approved.
• Published - Business Process changes have been approved, and the business process is available for use.

NOTE: All business processes imported from IGC™ have a status of Published. No other statuses can be set.

Click to open the Business Process (Scenarios) page to add a scenario. Refer to Add a Scenario for more information.

Click to open the Element Report Frame page that displays basic information about the business process, including scenarios in the business process and the position that can access the business process.

Click to open the Business Process Visualization page to view a diagram of the current configuration of the business process including roles and tasks for the associated scenarios and any scenario and role dependencies.

Refer to View Business Process Visualization for more information.

Description

Displays the business process name.

Displays the description of the business process.

Displays the owner of the business process.

Defaults to the parent category owner. A different owner can be selected.

Displays the status of the business process.

Values are:

• In Design - Business process is being changed.
• Design Complete - Business process changes are complete but have not been approved.
• Pending Approval - Business process changes are awaiting approval.
• Design Rejected - Business process changes have been rejected. 
• Design Approved - Business process changes have been completed and have been approved.
• Published - Business process changes have been approved, and the business process is available for use.

Click to activate or deactivate the business process.

NOTE: The business process can be deactivated regardless of the status by unchecking the ACTIVE check box.

Click to open the Element Documentation page to upload or download documentation regarding the business process.

Refer to Upload Documentation at the Business Process Level for more information.

Click to open the Element Report Frame page that displays basic information about the business process, including scenarios in the business process and the position that can access the business process.

Click to open the dashboard for the business process. Refer to View Charts in dspConduct™ for more information about the charts displayed on the dashboard .

Click to open the business value dashboard for the business process. Refer to View Business Value Dashboard for more information about the charts displayed on the dashboard.

Displays comments regarding the business process.

Business Value Parameters

Displays a baseline of the number of working hours that it took to complete a business process manually before the process was automated using dspConduct™ as determined by the Process Designer. Refer to Configure Business Value Parameters for more information.

NOTE: Enter working hours in whole units. Partial hours (decimals) are not allowed.

Displays the currency related to the Average Cost Per Hour field.

The currency symbol displayed here is set on the Parameters page. Refer to Set Currency Display Label for more information.

Displays a baseline cost value for the average per hour of all costs associated with completing the business process manually before the process was automated using dspConduct™, including fixed cost as determined by the Process Designer.

NOTE: The average cost per hour value is based currency displayed in the Current Application Currency field.

Refer to Configure Business Value Parameters for more information.

Click to run a process that populates any missing metrics in ttRequestWorkingHours for all finished but unarchived requests and populates all missing metrics in rtRequestWorkingHours for all finished archived requests.

NOTE: You must enter the Baseline Hours and Avg. Cost Per Hour values and click Save before you can see the Calculate Archived Request Working Hours button.

Description

Displays the name of the business process to be copied

Displays the description of the business process to be copied.

Displays the name of the new business process created as a result of copying the setup of an existing business process.

NOTE: The business process name must be unique across all Categories.

Displays the description of the new business process created as a result of copying an existing business process.

Click to create a copy of the selected business process displayed in the Original Name field.