dspTrack
Late Task Escalation
Use this page to Escalate Late Tasks.
To access this page:
-
Select Track > Late Tasks in the Navigation pane to view all late tasks across all projects.
OR
Select Project > Plans > Vertical View > Additional Information tab > Late Tasks to view late tasks for a plan.
- Select the task that requires the escalation email to be sent.
Field |
Description |
NAME |
Displays the name of the Escalation process manager who will receive the escalation email. Managers are added on the User List – Receive Workflow Escalations page (Configuration > Workflow > Escalation Process > Users – Escalations Received). |
EMAIL ADDRESS |
Displays the email address for the Escalation process manager who will receive the escalation email. Manager email addresses are added on the User List – Receive Workflow Escalations page (Configuration > Workflow > Escalation Process > Users – Escalations Received). |
ESCALATED ON |
Displays the date and time the user in the ESCALATED BY field clicked Send Escalation Email. NOTE: If this field is blank, an escalation email has not been sent. |
ESCALATED BY |
Displays the user name of the user who clicked Send Escalation Email. NOTE: If this field is blank, an escalation email has not been sent. |
Send Escalation Email |
Click to send an escalation email to the Escalation process manager. |