dspConduct

Scenario, Role SLA Percent On Time

When a request is submitted, a due date for each of the request’s roles is calculated based on the Work Days, Hours and Minutes SLA settings for the role. As request roles are finished, new due dates are calculated for subsequent roles whose dependencies are complete.  When charts are produced, these due dates are used to determine the percent on time values for the specific design element (i.e., category, business process, scenario, or role) being viewed. 

This chart displays the percentage of roles within the specific scenario completed on time according to established SLA settings. Refer to Set Up SLA Notifications in dspConduct™ for more information.

Refer to View Charts in dspConduct™ for general information about chart features.

To access this chart in dspConduct™:

  1. Select dspConduct > Dashboards > Category SLA Percent On Time in the Navigation pane.
  2. Click a specific Category on the Category SLA Percent On Time chart.
  3. Click a specific Business Process on the Category, Business Process SLA Percent On Time
  4. Click a specific Scenario on the Business Process, Scenario SLA Percent On Time chart.