dspConduct

Set Up Service Pages for Service Level Agreements (SLA) in dspConduct™

The Request SLA Notification Service page determines which request roles are late to be processed. The Request SLA Notification Workflow and Request SLA Summary Workflow service pages views the records created by Request SLA Notification Service page and sends the workflows necessary for those late request roles.

An Administrator configures service pages.

If the client site requires workflow notifications, the Request SLA Notification Service page and either the Request SLA Notification Workflow or Request SLA Summary Workflow Service pages must execute.

The Request SLA Notification Workflow service page sends any messages from LateNotify event, if the event is enabled on the Category Workflow Language Message page.

The Request SLA Summary Workflow service page sends any messages from the LateSummary event if the event is enabled on the Category Workflow Language Messagepage.

NOTE: The LateSummary event sends a summary email that contains links to requests that have late roles. The LateNotify event sends individual emails for each late role. If both of these events are enabled, a user receives both a summary email and individual emails for each late role. It is recommended that either LateNotify event or LateSummary event be activated but not both.

In order for SLAs notification to work properly, an Administrator must set the Request SLA Notification Service page and the Request SLA Notification Workflow Service or Request SLA Summary Workflow page to run consecutively.