System Administration
For dspConduct™, the Request SLA Notification Service page determines which request roles are late to be processed. The Request SLA Notification Workflow and Request SLA Summary Workflow service pages views the records created by Request SLA Notification Service page and sends the workflows necessary for those late request roles.
If the client site requires workflow notifications, the Request SLA Notification Service page and either the Request SLA Notification Workflow or Request SLA Summary Workflow Service pages must execute.
The Request SLA Notification Workflow service page sends any messages from LateNotify event, if the event is enabled on the Category Workflow Language Message page.
The Request SLA Summary Workflow service page sends any messages from the LateSummary event if the event is enabled on tthe Category Workflow Language Messagepage.NOTE: The LateSummary event sends a summary email that contains links to requests that have late roles. The LateNotify event sends individual emails for each late role. If both of these events are enabled, a user receives both a summary email and individual emails for each late role. It is recommended that either LateNotify event or LateSummary event be activated but not both.
In order for SLAs notification to work properly, the Request SLA Notification Service page and the Request SLA Notification Workflow Service or Request SLA Summary Workflow page must be set to run consecutively. For the Request SLA Notification Service page, the Next Service Date must be set to run at a certain time (perhaps when the system is less busy). The Next Service Date for Request SLA Notification Workflow or Request SLA Summary Workflow page must be set to run at a time later than the Next Service Date set in the Request SLA Notification Service page. The suggested interval between running the two Service pages is at least 10 minutes.
Refer to Configure Service Pages for more information about working with Service pages.
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