dspConduct

Configure SLA settings at the Business Process Scenario Role Level

A Designer can configure SLA settings at the Business Process Scenario Role level. The SLA settings are inherited from the settings at the scenario > role level, but can be configured for the business process scenario > role combination. Refer to Setting up SLA notifications in dspConduct™ for more information about the prerequisites for setting up SLAs and how the SLAs work at the various levels for dspConduct™ elements.

NOTE: When a role is imported from IGC™ and the SLA fields are blank in dspConduct™, the values entered in IGC™ are used at the scenario role level and the business process scenario role level. If the fields already contain values in dspConduct™, the SLA values are not updated at these levels. At the role level, the SLA values are updated when a role is imported from IGC™ with SLA data whether the fields have values in dspConduct™ or not.

dspConduct™ default Calendar’s Work Days, Work Hours, and Exceptions are used in the calculations of these due dates. Refer to Use a Calendar for more information on configuring dspConduct™ default calendar.

To configure SLA settings:

  1. Select dspConduct > Design in the Navigation pane; the Category page displays.
  2. Click the Business Processes icon for a category.
  3. Click the Scenarios icon.
  4. Click Roles SLA.

  5. Click Edit.

    View the field descriptions for the Business Process (Scenarios Roles) page

  6. Enter the number of days to execute all of the tasks in this business process > scenario > role combination in the Work Days field.
  7. Enter the number of hours to execute all of the tasks in this business process > scenario > role combination in the Work Hours field.
  8. Enter the number of minutes to execute all of the tasks in this business process > scenario > role combination in the Work Minutes field.
  9. Click Save.