dspConduct

SLA Percent On Time by Business Process

When a request is submitted, a due date for each of the request’s roles is calculated based on the Work Days, Hours and Minutes SLA settings for the role. As request roles are finished, new due dates are calculated for subsequent roles whose dependencies are complete. When charts are produced, these due dates are used to determine the percent on time values for the specific design element (i.e., category, business process, scenario, or role) being viewed.

When accessed from the Category page’s Vertical View, this chart displays the on time percentages of business processes in a category according to established SLA settings. When accessed from the Business Process page’s Vertical View, this chart displays the on time percentage for the business process.

Refer toSet Up SLA Notifications in dspConduct™ for more information about SLA settings.

Refer to View Charts in dspConduct™ for general information about chart features.

To access this chart in dspConduct™:

  1. Select dspConduct > Design in the Navigation pane.
  2. Click Vertical View for a category.
  3. Click Metrics tab.
  4. Click SLA Business Process.

The SLA Percent On Time by Business Process Details page displays the child pane.

OR

  1. Select dspConduct > Design in the Navigation pane.
  2. Click Business Process for a category.
  3. Click Vertical View for a business process.
  4. Click the Metrics icon.
  5. Click the bar in the chart to display the SLA Percent On Time by Business Process Details page.